JobID: 382432
Johnson Service Group is seeking a
Technical Service Engineer to provide troubleshooting, repair services and scheduled preventive maintenance for our customers medical equipment. This role focuses on mainly hardware repair but will be a combination of hardware and software. The TSE’s are dispatched as needed by a 24x7 Call Center. Frequent local travel must have reliable car within the St. Louis, Missouri area.
Responsibilities:
- On site troubleshooting and repair of customer problems on customer products
- Meet company guidelines for response time and service levels
- Differentiate between hardware and software product problems
- Collect and report all customer and problem data in the database
- Escalate product bugs, malfunctions, and design issues through support channels for resolution
- Provide support coverage 24 hour/7day a week
- Frequent local travel in primary area
- Provide backup support in adjacent areas as needed
- Participation in various staff meetings
- Manage territory service quality and customer satisfaction; parts inventory and RMA process; and software updates
- Participate in various field projects as necessary
- Troubleshoot customer issues over phone and provide remote support
- Provide home work space and space for trunk stock inventory
Knowledge and Skills:
- Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
- Computer systems skills: Windows 7, XP, 2003 SQL, Firefox & Networking
- Basic electronics knowledge
- Possess and excellence in speaking and writing English
- Excellent interpersonal communication skills with the ability to work well with customers
- Must have good organization skills
- Must be able to lift 50 lbs. to approximate 5 ft. height
- Ability to
- multitask
- evaluate multiple customer issues and set priorities
- manage processes
Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.
Basic Qualifications
- Associate degree/Technical Certification with demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a high school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems is required)
Preferred Qualifications:
- Bachelor degree in Electronics, Computer Science, or Engineering
- Coursework in Network Engineering, Robotics or Electronics
- Experience working in a hospital environment a plus
Work Conditions:
- Field based position
- Travel required
- On call 24/7 days a week
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