Electronic Medical Equipment Field Technician - Technical Service Engineer (hardware/software) in St. Louis, MO at Johnson Service Group

Date Posted: 2/12/2021

Job Snapshot

Job Description

JobID: 382432

Johnson Service Group is seeking a Technical Service Engineer to provide troubleshooting, repair services and scheduled preventive maintenance for our customers medical equipment.  This role focuses on mainly hardware repair but will be a combination of hardware and software.  The TSE’s are dispatched as needed by a 24x7 Call Center. Frequent local travel must have reliable car within the St. Louis, Missouri area.

Responsibilities:

  • On site troubleshooting and repair of customer problems on customer products
  • Meet company guidelines for response time and service levels
  • Differentiate between hardware and software product problems
  • Collect and report all customer and problem data in the database
  • Escalate product bugs, malfunctions, and design issues through support channels for resolution
  • Provide support coverage 24 hour/7day a week
  • Frequent local travel in primary area
  • Provide backup support in adjacent areas as needed
  • Participation in various staff meetings
  • Manage territory service quality and customer satisfaction; parts inventory and RMA process; and software updates
  • Participate in various field projects as necessary
  • Troubleshoot customer issues over phone and provide remote support
  • Provide home work space and space for trunk stock inventory

Knowledge and Skills:

  • Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
  • Computer systems skills: Windows 7, XP, 2003 SQL, Firefox & Networking
  • Basic electronics knowledge
  • Possess and excellence in speaking and writing English
  • Excellent interpersonal communication skills with the ability to work well with customers
  • Must have good organization skills
  • Must be able to lift 50 lbs. to approximate 5 ft. height
  • Ability to
    • multitask
    • evaluate multiple customer issues and set priorities
    • manage processes

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications

  • Associate degree/Technical Certification with demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a high school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems is required)

Preferred Qualifications:

  • Bachelor degree in Electronics, Computer Science, or Engineering
  • Coursework in Network Engineering, Robotics or Electronics
  • Experience working in a hospital environment a plus

Work Conditions:

  • Field based position
  • Travel required
  • On call 24/7 days a week
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