Field Service Engineer - EDM in Philadelphia, PA at Johnson Service Group

Date Posted: 2/23/2021

Job Snapshot

Job Description

JobID: 382272

Johnson Service Group (JSG) is a nationally recognized Contract Engineering and Technical Staffing firm specializing in Engineering and Manufacturing. We are currently recruiting for Remote Field Service Engineers for a top provider of complete solutions for the tool and mold making industry and manufacturers of precision components.

 Your tasks

  • Perform the installation and service of machines and associated products and equipment.
  • Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
  • Analyze and resolve application problems of limited complexity.
  • Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
  • Resolve problems by analyzing the result of test cuts especially prepared for this purpose.
  • Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.
  • Assist a more experience Field Service Engineer when performing an on-site audit of a machine or related equipment.
  • Troubleshoot service and repair on equipment and machines where no previous training has been received.
  • Conduct training for both team members and customers on the safe operations and preventative maintenance of the machines and related equipment.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Accurately complete all reports in a timely manner as per the service department procedures.
  • Adhere to the Service Department Code of Conduct Guidelines.
  • Maintain regular contact with the Customer Support Center (CSC) and Regional Service Manager (RSM) as needed to perform job duties.
  • Complete additional tasks as requested by the Regional Service Manager or Director of Customer Services.

Your profile

  • Experience operating, maintaining, or repairing 5-axis milling machines.
  • Associates Degree in mechanical and/or electrical engineering from a University or Technical College; 3-6 years experience in a similar manufacturing or machine tool company; or equivalent combination of education and experience. Experience with the use of test equipment and EDM Machines.
  • Desirable experience in Wire EMD and CNC Die Sinker EDM, CNC, EDM Generators, axis drives, hydraulics, and pneumatics.
  • Comprehensive experience working with pneumatic, hydraulic, electrical, mechanical, and computer systems.
  • Experience interpreting blueprints and schematics.
  • Experience with the use of test equipment and in-depth knowledge of milling machines and related products and equipment.
  • Computer skills and proficiency with Microsoft Office programs including Word, Excel, and PowerPoint. Knowledge and experience with Great Plains or similar software program.
  • Professional demeanor with excellent communication and presentation skills.
  • A strong commitment to providing excellent customer service.
  • The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds and work on ladders and at heights. This position requires the Field Service Engineer to regularly work irregular hours and frequently travel to customer and company locations.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Ability to work flexible hours and travel when necessary.
  • Must have a valid driver's license.
  • All candidates must be authorized to work in the US for any employer.




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