Help Desk Technician - Technical Support in Mississauga at Johnson Service Group

Date Posted: 9/4/2020

Job Snapshot

Job Description

JobID: 380572

Help Desk Technician - Technical Support

Johnson Service Group (JSG) is actively searching for a Help Desk Technician for our client’s Mississauga, ON area operation.  The position is setup as a contract opportunity with competitive pay and is fantastic opportunity to gain exposure with a Fortune 500 industry leader.


  • Work with Service Desk and asset management system to keep accurate logs/inventory of all software, hardware and mobile devices.
  • Deploy laptop/desktop computers to end users
  • Apply computer images and re-image machines as needed
  • Effectively communicate customer issues and concerns to all applicable internal staff members as needed.
  • Maintain working knowledge of applicable products and/or services.
  • Troubleshoot and solve issues related to computing platform
  • Work with Case/Incident management tool to track open issues.
  • Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction.
  • Maintain ownership of assigned tickets through end user follow up and always be aware of open tickets.
  • Assign appropriate priority and severity levels to all tickets and escalates them per site procedures.
  • Share new knowledge gained while providing support.
  • Assist in the maintenance of knowledge base documentation.
  • Provide input and ideas for continuous improvement of processes related to area of responsibility.
  • Provide multiple layer executive support


  • 1+ years of related help desk or technical support experience or a combination of college and work experience.
  • College level degree or completed courses in computer sciences or related fields, or related relevant experience.
  • Ability to react to high priority problem calls, and interface with a variety of clients.
  • Active Directory experience required.
  • Proficiency in MS OS: Windows 10, Enterprise tools for OS deployment, software distribution, client setups for Applications.
  • Strong organizational skills; able to manage priorities, workflow and work independently.
  • Ability to understand and follow written and verbal instructions.

Please send resumes to Kathleen Rouse at
and please call me at 770-635-1347

*** Qualified Candidates Should Apply Now ***

Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Never miss out on a job opportunity again by signing up for our Talent Network to receive job alerts that match your interests and experience.

Connect With Us