Help Desk Technician - Technical Support in Mississauga at Johnson Service Group

Date Posted: 9/4/2020

Job Snapshot

Job Description

JobID: 380572

Help Desk Technician - Technical Support

Johnson Service Group (JSG) is actively searching for a Help Desk Technician for our client’s Mississauga, ON area operation.  The position is setup as a contract opportunity with competitive pay and is fantastic opportunity to gain exposure with a Fortune 500 industry leader.

Responsibilities:

  • Work with Service Desk and asset management system to keep accurate logs/inventory of all software, hardware and mobile devices.
  • Deploy laptop/desktop computers to end users
  • Apply computer images and re-image machines as needed
  • Effectively communicate customer issues and concerns to all applicable internal staff members as needed.
  • Maintain working knowledge of applicable products and/or services.
  • Troubleshoot and solve issues related to computing platform
  • Work with Case/Incident management tool to track open issues.
  • Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction.
  • Maintain ownership of assigned tickets through end user follow up and always be aware of open tickets.
  • Assign appropriate priority and severity levels to all tickets and escalates them per site procedures.
  • Share new knowledge gained while providing support.
  • Assist in the maintenance of knowledge base documentation.
  • Provide input and ideas for continuous improvement of processes related to area of responsibility.
  • Provide multiple layer executive support

Qualifications:

  • 1+ years of related help desk or technical support experience or a combination of college and work experience.
  • College level degree or completed courses in computer sciences or related fields, or related relevant experience.
  • Ability to react to high priority problem calls, and interface with a variety of clients.
  • Active Directory experience required.
  • Proficiency in MS OS: Windows 10, Enterprise tools for OS deployment, software distribution, client setups for Applications.
  • Strong organizational skills; able to manage priorities, workflow and work independently.
  • Ability to understand and follow written and verbal instructions.

Please send resumes to Kathleen Rouse at krouse@jsginc.com
and please call me at 770-635-1347

*** Qualified Candidates Should Apply Now ***
#D200




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