IT Help Desk in Redwood City, CA at Johnson Service Group

Date Posted: 7/17/2022

Job Snapshot

Job Description

JobID: 389917

Johnson Service Group has an immediate need for a Help Desk Technician.

The ideal candidate will be expected to adapt in a fast-paced environment and demonstrate willingness to learn new technology. The role requires ability to multitask and be a team player.

Responsibilities and Duties (included but not limited to the following):

  • Be the first point of contact for all IT related incidents and requests
  • Monitor all incoming tickets and calls to service desk
  • Troubleshoot IT related issues remote or in person and escalated any unsolved issues
  • Image laptops (Windows OS and MacOS) and customize with company applications
  • Create runbooks
  • Onboard and offboard users on multiple platforms
  • Admin for the following systems
    • O365
    • Okta
    • Zoom
    • SharePoint
    • CrashPlan, Druva InSync
    • CrowdStrike
    • Mimecast
    • DocuSign
  • Support with conference room AV
  • Troubleshoot printers
  • Basic troubleshooting on Wired/Wireless networks
  • Troubleshoot both Windows and Mac systems

Qualifications

  • 3+ years in IT support position
  • Any certification such as CompTIA, ACMT, HDI, etc.
  • Strong knowledge of Windows OS and Mac OS
  • Experience in the following systems
    • O365
    • Okta
    • Zoom
    • SharePoint
    • CrashPlan, Druva InSync
    • CrowdStrike
    • Mimecast
    • DocuSign
  • Excellent communication and interpersonal skills

#D800




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