Medical Equipment - Professional Services Support Specialist - Product Expert (100% travel) in Atlanta, GA at Johnson Service Group

Date Posted: 10/2/2020

Job Snapshot

Job Description

JobID: 380891

Johnson Services Group is seeking Professional Services Specialist/Product Expert in Atlanta, GA for a 6 month contract assignment.  This position is actively involved in the hardware setup, configuration, training and go live support of customer purchased hospital products. The Specialist will also promote the customer’s best practices, workflow discussions and support the execution of solution implementation activities.  This is 100% travel and is a salaried role with expenses paid.

Basic Qualifications:

  • Associate degree or Healthcare Professional Certification
  • At least 3 years’ experience working in healthcare

Preferred Qualifications:

  • Bachelor degree
  • 3 years of experience implementing and supporting of clinical solutions within healthcare


  • Works autonomously with all project team members to execute activities as outlined in the project plan
  • Empowered to make independent decisions
  • Serve as secondary subject matter expert and product consultant for the customer’s solutions
  • Participate in workflow analysis and consulting based on solutions to ensure customer desired outcomes
  • Preparation, application and hardware configuration and database requirements and setup
  • Provides best practice advice and input for customer process discussions
  • Assist with procedural changes needed for the technology change – assists in change management activities
  • Responsible for integrated application testing; provide feedback to analyst on required changes
  • Education and training of solutions as required
  • Provides customer implementation support as needed
  • Report implementation activity to the project manager or project lead
  • Risk escalations to project lead
  • Performs required tasks to ensure timely go live and customer satisfaction
  • Performs go live support
  • Site cleanup: submit and closeout all RMA’s for project, return/dispose of all unused implementation materials
  • Assist with obtaining customer acceptance
  • Assist in account hand offs
  • Understanding of HL7 standards and customers OIS
  • Customer and internal communications
  • Revenue awareness
  • Implementation best practices and job aides
  • Maintaining strong industry and product knowledge

Required Knowledge and Skills:

  • Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels
  • A self-starter who is able to work independently and follow a detailed plan
  • Ability to assist with analysis of training needs and to conduct training session
  • Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel
  • Must be able to travel frequently
  • Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Work Conditions:

  • Field Based position
  • 100% Travel Required
  • Irregular work hours may be required to meet the needs of the customer

May be required to stand or sit for long periods of time


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