JobID: 381919
JSG is hiring a Member Services Representative / Teller - Banking for a Federal Credit Union in Pasadena, CA.
Job Duties:
- Actively handles call-center queue and chat calls
- Troubleshoots and provides member resolution on all e-service platforms (Online & Mobile banking, POP Money, Bill Pay)
- SME of all CU products and services
- Innate ability to key in and identify cross-offering opportunities
- Promotes CU products and services for the overall benefit of our members
- Opens/closes sub-share accounts
- Understands and can explain basic loan products
- Assists members with basic IRA inquiries and/or transactions
- Processes basic Card Service-related functions using Card Wizard, CO-OP, and JHA CPS platforms
- Identifies and refers members to our Wealth Management Financial Advisor
- Handle member service-related transactions and/or requests received in person, or via electronic communication channels
Education & Experience High School or, GED. Some college preferred
- ? Minimum 1-year banking or retail experience REQUIRED
- Previous experience working as Teller is REQUIRED
- Symitar Experience - Preferred, not required
- Word and Excel REQUIRED
- Microsoft Outlook & related applications - Preferred, not required
#D810
