Member Services Representative / Teller - Banking in Pasadena, CA at Johnson Service Group

Date Posted: 2/10/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Pasadena, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/10/2021

Job Description

JobID: 382413

JSG is hiring a Member Services Representative / Teller - Banking for a Federal Credit Union in Pasadena, CA.

Job Duties:
  • Actively handles call-center queue and chat calls
  • Troubleshoots and provides member resolution on all e-service platforms (Online & Mobile banking, POP Money, Bill Pay)
  • SME of all CU products and services
  • Innate ability to key in and identify cross-offering opportunities
  • Promotes CU products and services for the overall benefit of our members
  • Opens/closes sub-share accounts
  • Understands and can explain basic loan products
  • Assists members with basic IRA inquiries and/or transactions
  • Processes basic Card Service-related functions using Card Wizard, CO-OP, and JHA CPS platforms
  • Identifies and refers members to our Wealth Management Financial Advisor
  • Handle member service-related transactions and/or requests received in person, or via electronic communication channels

Education & Experience High School or, GED. Some college preferred
  • ? Minimum 1-year banking or retail experience REQUIRED
  • Previous experience working as Teller is REQUIRED
  • Symitar Experience - Preferred, not required
  • Word and Excel REQUIRED
  • Microsoft Outlook & related applications - Preferred, not required
#D810


Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Never miss out on a job opportunity again by signing up for our Talent Network to receive job alerts that match your interests and experience.

Connect With Us