Member Services Representative / Teller - Banking in Pasadena, CA at Johnson Service Group

Date Posted: 2/10/2021

Job Snapshot

  • Employee Type:
  • Location:
    Pasadena, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

JobID: 382413

JSG is hiring a Member Services Representative / Teller - Banking for a Federal Credit Union in Pasadena, CA.

Job Duties:
  • Actively handles call-center queue and chat calls
  • Troubleshoots and provides member resolution on all e-service platforms (Online & Mobile banking, POP Money, Bill Pay)
  • SME of all CU products and services
  • Innate ability to key in and identify cross-offering opportunities
  • Promotes CU products and services for the overall benefit of our members
  • Opens/closes sub-share accounts
  • Understands and can explain basic loan products
  • Assists members with basic IRA inquiries and/or transactions
  • Processes basic Card Service-related functions using Card Wizard, CO-OP, and JHA CPS platforms
  • Identifies and refers members to our Wealth Management Financial Advisor
  • Handle member service-related transactions and/or requests received in person, or via electronic communication channels

Education & Experience High School or, GED. Some college preferred
  • ? Minimum 1-year banking or retail experience REQUIRED
  • Previous experience working as Teller is REQUIRED
  • Symitar Experience - Preferred, not required
  • Word and Excel REQUIRED
  • Microsoft Outlook & related applications - Preferred, not required

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