Network Administrator (Junior) in Calgary at Johnson Service Group

Date Posted: 11/5/2020

Job Snapshot

Job Description

JobID: 381301

Network Administrator (Junior)

Description:

Department Network Operations Center – Core Network Operations & Design Services

Role: Network Administrator 1

Location: Downtown, Calgary, AB

General Information
Reporting to the Team Lead of the Network Operations Center (NOC), this position is responsible for providing first level network support, equipment maintenance and front-line customer support for all Telecom Systems under the Network Operations group. The position requires an energetic and mature individual who can function independently within the context of Company’s IS strategy and be a cohesive and complementary team member. The successful candidate will also be expected to provide regular after-hours on-call support.

Responsibilities
Key responsibilities include:
• Acting as a first level support resource for network communication problems.
• Installing, programming and testing networking hardware (wired and wireless, cabling, etc.).
• Maintaining and repairing communication equipment.
• Producing and updating process and support documentation.
• Network monitoring, maintenance and reporting – including recording and tracking incidents in the central ticketing system.
• Providing exceptional customer service to clients.
• Communicating changes, outages to appropriate contacts.
• Continuous improvement of the overall operation to enhance reliability, availability and functionality of the systems and services provided by the department.
• Keeping current on industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).
• Working closely with all departments within Company to ensure solution execution and problem resolution
 

NOTE:

After-hours on-call duties are part of this job.
Business hours are 6am – 6pm and you will be schedule for a 9-hour shift inside of this window.

Start times can be as early as 6am or as late as 9am.

Qualifications and Education
• A diploma or degree in a relevant field such as Telecommunications, Network Administration or equivalent experience).
• Preference will be given to candidates with a CCNA designation.
• Strong organizational skills with a proven attention to detail.
• Due to the dynamic nature of this area, the ability to function effectively in a multi-team environment and to adapt to multiple dynamic priorities, which can change with little advance notice, is mandatory.
• Basic knowledge of TCP/IP and routing protocols (e.g. OSPF, EIGRP and BGP).
• Experience with Switching, Vlans, and spanning-tree is an asset
• Experience and understanding of Network services such as RADIUS, NTP, DNS and DHCP is an asset.
• Basic knowledge of wireless solutions would be an asset.
• Preference will be given to individuals with skills in protocol, performance and statistical analysis.

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