Order Fulfillment Specialist (Remote) - SAP Preferred (ERP environment) in Waukegan, IL at Johnson Service Group

Date Posted: 9/11/2020

Job Snapshot

Job Description

JobID: 380645

Johnson Service Group is seeking an Order Fulfillment Specialist for a remote position located in Waukegan, IL to join our Clients Customer Support team. 

This is a 4-month contract role with a dynamic company in the Healthcare industry. 

This role is responsible for timely and accurate delivery of parts to the customer and to maximize customer intimacy.

Basic Qualifications:

  • Minimum Education: High School diploma/GED
  • Minimum of 2 years’ experience in an order entry environment


  • Data entry of service requirements into our ERP and Service Management (SMS) systems
  • Accurate processing of return authorizations and service orders
  • Take phone calls from customers and internal employees
  • Receive email requests from customers and internal employees
  • Communicate order and return information to the customer contact

Required Knowledge and Skills:

  • Excellent written and verbal communication skills
  • Possesses outstanding customer service skills
  • Proficiency in the use of a computer
  • Productivity and results focused with the ability to manage multiple tasks
  • Thorough attention to detail

Preferred Qualifications:

  • Associate’s or Bachelor’s degree preferred
  • Experience in a service environment with an Order Entry/ERP environment a plus
  • SAP experience
  • Successful experience in problem solving techniques
  • Exhibits good independent judgment and decision-making skills

Work Conditions:

  • Office environment (currently remote due to Covid 19)

Shift 8-4:30 M-F


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