Site Manager in Agawam, MA at Johnson Service Group

Date Posted: 11/4/2020

Job Snapshot

Job Description

JobID: 373659

The Site Manager will have the direct responsibility for delivering a wide range of services at our client's Waste Recycling Facility. This role will directly report to the Operations Manager who is responsible for a collection of client site locations. The person will effectively and efficiently manage the client site for our client with day to day responsibility for, but not limited to, purchasing, receiving accuracy, inventory control, human resource management, IT, personnel productivity and facilities management.

The right candidate will also be responsible for meeting defined performance goals and ensuring Best in Class (BIC) storeroom operations. The goals will include, but are not limited to: customer service levels, inventory accuracy, use of national suppliers, customer/ savings and safety. By leveraging prior experiences, the role will be responsible for delivering site profitability to predetermined goals as well as providing weekly forecasts.

The Site Manager will have strong communication and collaboration skills and work closely with functions centralized at corporate headquarters. These functions include account management, Engineering Services, Strategic Sourcing, Central Operations/Purchasing, Human Resources, Finance and Information Technology.

Competencies and Responsibilities:

  • Client Centric: Maximize customer satisfaction by exceeding customer and contractual goals/objectives. Initiate regular communication and facilitate operational meetings with the customer at all organizational levels, providing updates on progress against KPI’s, and ensuring excellent service by associates. The Site Manager promotes the site’s performance by communicating favorable results across the client’s organization.
  • Efficient and Profitable Site Operations: Meet/exceed annual budgeted gross profit dollars. Oversight of labor expenses, ensuring budgeted levels at met for regular hours and overtime. Inventory turns must be at budgeted levels or higher. Inventory slippage (loss) must be at or below budgeted amounts.
  • Staff Management/Leadership: Drive world class client delivery through managing a high performance team. This includes hiring, training, developing talent along with evaluating and managing of any disciplinary issues. Ensure compliance with all clients policies and procedures as outlined in our clients Managers Training Manual and other written policies. Ensure all communications are received, understood and embraced by site employees.
  • Responsive and Right: Ability to hold oneself and others accountable to clear standards of service excellence in an increasingly dynamic environment. When necessary, effectively and appropriately confront performance issues, resource constraints and other obstacles to meet objectives.
  • Teamwork: Ability to partner across departmental lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed expectations of the clients. Actively supports key decisions and promotes a spirit of teamwork to demonstrate the commitment of one firm. Work closely with centralized functions at Corporate HQ . As the leader on site, it is the Site Manager’s responsibility to communicate and follow up on any site related transnational issues brought to their attention by Corporate HQ.
  • Administration: Personnel paperwork, payroll preparation, customer requested reports in agreed upon format/timing, OSHA and HazMat documentation, requests for corporate services, and “specials” as required.



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